Overview
SAP Finance Base AMS provides ongoing functional and technical support services for organizations running SAP Business Suite finance-led operations.
The AMS service is designed to ensure business continuity, system stability, user support, issue resolution, and continuous optimization of finance, sales, and procurement processes.
TFORCE delivers a scalable support model combining onsite and offshore expertise to ensure smooth day-to-day SAP operations with faster response and resolution times.
The AMS package covers support for the following functional areas:
Finance & Controlling
• General Ledger (GL)
• Accounts Payable & Receivable
• Asset Accounting
• Financial closing support
• Financial reporting support
Sales (Lead-to-Cash)
• Sales order support
• Billing and invoicing support
• Customer master maintenance
• Revenue process support
Procurement (Source-to-Pay)
• Vendor master support
• Purchase process support
• Invoice verification support
• Procurement issue handling
Support Model
• Remote support delivery
• Optional onsite support
• Ticket-based support model
• Defined SLA response timelines
• Business-hours support model
• Escalation management process
Optional Add-On Services
• Extended business hours support
• Dedicated onsite consultant
• 24x7 support model
• Custom development support
• Integration monitoring
• Enhancement requests
• SAP release support
• Advanced reporting support