TFORCE Marketplace Refund Policy

We understand that sometimes purchases don't work out as planned. Here's our policy to ensure a smooth return and refund experience.

48-Hour Cancellation Window:

You have 48 hours from the time you submit your order to cancel and receive a full refund. To cancel your order within this timeframe, simply go to your order history on our platform and locate the order you wish to cancel. Look for a "Cancel Order" button or similar option.

After 48 Hours:

If you wish to request a refund after the 48-hour cancellation window has passed, please contact our customer support team directly. You can reach us by email at [email protected]. Be sure to include your order number in your email for faster processing.

Conditions for Return and Refund:

Unopened and Unused: The item(s) must be returned in their original, unopened, and unused condition with all tags and packaging intact.
Valid Reason: We will accept returns for damaged or defective items, items that significantly differ from the description, or wrong items sent.
Timeframe: We require all return requests to be submitted within 14 days of receiving your order.

Processing Refunds:

Once we receive your returned item and verify its condition, we will initiate the refund process within 5 business days. The refund will be issued through the original payment method used for the purchase. Please allow additional time for your bank or financial institution to process the refund.

Non-Refundable Items:

Digital products (e.g., ebooks, software downloads)
Items damaged due to misuse or neglect

Contact Us:

For any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at [email protected].

1- Without prejudice to the provisions of the warranty agreement and the regulations, the consumer has the right to terminate the contract and return the product provided to him from the store within the seven days following the date of receipt of the product, and he is not entitled to that product after the lapse of seven days.

2- To return the product, it is required that the product is in good condition and the consumer has not used the product or received its benefit, and the store name has the right to inspect the product before returning it to make sure of its safety.

3- The consumer shall bear the costs of the return process and in the case of international return, the consumer shall bear the full costs of shipping and delivery of the product to the shipping company and in case of defects or error, the consumer will be compensated

The consumer is not entitled to return the product in the following cases:

1- If the product was manufactured at the request of the consumer or according to specifications specified by him, products with a defect or that violated the specifications specified by the consumer are excluded from this..

2- If the contract deals with the purchase of software products via the internet.